Cancellation Policy for Highland House
Date: 8/1/2025
1. General Cancellation Terms
- All cancellations must be submitted in writing via email to [Insert Email Address].
- The date and time of the cancellation request will determine the applicable refund, if any.
2. Cancellation Timeframes and Refunds
The refund policy depends on how far in advance the cancellation is made:
- 30 Days or More Before Check-In: Full refund, minus a [Insert Fee, e.g., “processing fee of $50”].
- 15 to 29 Days Before Check-In: 50% refund of the total booking amount.
- 14 Days or Less Before Check-In: No refund.
3. Non-Refundable Bookings
Some promotional or discounted bookings may be non-refundable. Such terms will be clearly outlined during the booking process.
4. Changes to Reservations
- Changes to reservation dates are subject to availability and may incur additional charges.
- If the new reservation dates cannot be accommodated, the cancellation policy will apply.
5. No-Show Policy
If the guest does not arrive on the check-in date and fails to notify Highland House, no refund will be issued.
6. Early Departure
No refunds will be issued for early departures once the stay has begun.
7. Force Majeure
Highland House is not liable for cancellations or disruptions caused by unforeseen circumstances, such as natural disasters, government regulations, or other events beyond our control. In such cases, we may offer a credit for future stays at our discretion.
8. Security Deposit Refunds
If a security deposit was collected, it will be refunded within [Insert Timeframe, e.g., “7 business days”] after check-out, provided no damage or violations of house rules occurred during the stay.
9. Contact for Cancellations
To request a cancellation or inquire about our policy, please contact us at:
Email: [[email protected]]
Phone: [858-774-2549]
We value your understanding and cooperation in adhering to this policy.